So battling with any company is never fun, but this time its just really really getting under my skin. I purchased my flight ticket for BlogHer through HotWire.com and I thought I was getting a really good deal, thought that I was being well informed and smart. But BOY OH BOY, was I ever WRONG. Out of curiosity of course, I've watched the prices of my flight drop.... and then drop some more... and of course, I'm thinking, being a competitive industry, wouldn't HotWire want to maybe make a price adustment, like some other companies do, with my ticket so that maybe I'll come back as a return customer?
Now of course, the price of my flight has gone back up to just about that I paid for it, but the original dispute was easy. I asked if I could simply switch to an earlier flight home on the same day, and the response was, "No, not unless you pay $150 to switch as well as the price of the new return ticket." At the time, the difference in what I paid and what the price was, was right around $150. Really? You can't just put me on an earlier in the day flight and take the $150 difference in price and put that to it? There was no willing to change ANYTHING at all by Hotwire. They seemed rather annoyed that I was even ASKING to change something.
Needless to say, many more exchanges of emails back and forth and I'm still sitting on my same flights, paying the same amount and unhappy.
Someone please tell me what commercial it was where I saw that if someone books the same flight as you for less, they mail you the difference... I can't remember, and you bet your ass I'll be using them in the future instead. You lost me Hotwire.com, forever.