Showing posts with label poor customer service. Show all posts
Showing posts with label poor customer service. Show all posts

Monday, December 29, 2008

Am I Supposed to be Upset?

I'm not too sure if I should be upset right now, but regardless, I am. Times are hard for our family right now. Money is very tight and soon after Lil' Buddy was born, I got on WIC (women, infants & children) to help cover some costs since I knew I was formula feeding him and money is so very very tight. I've worked long and hard for many years and paid a lot of money into the state. My husband still works long and hard everyday and they take a nice chunk of his pay as well. I'm not in any way attempting to scam the system or anything. If ya look at it, break it down, our family's income definately meets the criteria for qualifying for WIC.

I went to Stop & Shop this evening to pick up some WIC items (formula, milk, eggs, cheese and juice). I always shop at Stop & Shop even for my regular groceries because they are clean, pretty well organize and of course, they double coupon. Tonight I was only picking up WIC items so I thought it would be pretty easy, in and out. I grabbed all the items I needed, went up to the register and separated out the items for which WIC checks they were included in and the woman ringing me up tells me that I can only get a "can" of juice because thats what it says on the WIC check. I attempted to explain to her that "Can" is an umbrella term for all the acceptable juices on the list. I handed her the little pamphlet that they give you at the WIC office to tell you what you can and cannot get and the juice that I get is definately on there. So the woman goes over to the few other people that are working, all of about 18-21 years of age between them all and they all start trying to tell me that "No, it says can, it has to be a can, like Juicy Juice or something." I have been buying the same juice, which is on the list, for the past 5 months. I try to now explain to them that it is included and their reply is- "Well whatever grocery store you usually go to is wrong." Ummm... yeah okay. "I usually shop HERE." I tell them. The one girl replies- "Well then our cashiers are dumb and obviously don't know what they are doing." I handed these "kids" the acceptable foods pamphlet so that they could see for themselves that the juice I was purchasing was on the list, but they didnt care. They cared about telling me, "No, it HAS to be a CAN." They way these employees talked to me made me feel so small. So pathetic and so unwelcome. The eye rolling, the belittling tone of voice, the huffs... it was humiliating.

Now I'm not one to be too proud to use my resources. I'm not embarassed to be using WIC. I am proud of myself for being able to admit that I need a hand. So then why am I so ridiculously upset? I left everything on the belt and left. I'm upset because no matter what, those kids working in that store still looked down at me. I'm upset because I feel like I let them win. I left all my items that I needed on the belt and said, "Fine, I'll just go somewhere else. This is really poor service." I walked out the door without the milk, eggs, without the cheese or formula. I'm upset because I inconvenienced myself, instead of just sucking it up and grabbing different juice, because I know that I didn't have to.

Is this the type of attitude that I'd like my daughter to see? Is this actually who I am? Granted Boug was not with me at the time, but would I ever want her to see me not hold my ground when I KNOW that I am the one who is right? Do I want her to know that I backed down and let someone put me down? Do I want her to know that its okay to take attitude from someone who has no right to dish it out to you??

Maybe I'm just reading too much into this, letting my emotions get the best of me. All I know is I'll be calling the manager in the morning and I'll be getting my WIC items at Hannaford from now on. They dont talk down to me there. They dont double coupon though either.


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Monday, November 24, 2008

Unsatisfied Customer

With times being what they are, I'm sure we are all doing everything we can to make the most of our money and I am a prime example of that. I do the online surveys, use special search engines and shop through certain websites in order to get the most bang for my buck or the amount of time that I spend online. If it seems "cheap," well I have to be cheap, or better yet frugal and a spendthrift. I'm not working, hubby's one income is barely getting us by and I've got to do anything that I can in order to feel like I contribute financially to the household.

Now with that being said, I don't normally bitch about companies or complain too much. If I have something not so nice to say, I try and keep it to a minimum. But this time, this time I just cant bite my tongue anymore!! My hub had $1,000 to spend on Overstock.com. I thought I did this shopping the smart way. I clicked through MyPoints.com as an account holder, in order to be credited 10 points for every dollar spent at Overstock.com. We thought this was great and that the answers to our "where-is-the-Christmas-money-coming-from" prayers had been answered. These points for $1,000 worth of purchases would have given us a nice giftcard through MyPoints.com to use to get Christmas presents for our daughter. I made a total of 9 separate purchases, 8 of them I used the correct procedure for clicking-through to Overstock.com from MyPoints.com to "register" the transaction so that I would be properly credited. Months later, I have only been credited for 4 of the transactions and of course, the 4 least expensive ones. I've begged, pleaded and have contemplated contacting the Better Business Bureau for these points in the hopes that they would see their error and award them. I have begged to speak with a manager or a supervisor of some sort but that hasn't helped. Finally they said that I may contact Overstock.com to try and get them to somehow resubmit the transactions so that I can get credited for the points, but no, Overstock.com's help told me to get back in touch with MyPoints.com. Honestly, the run around is frustrating, but I'd take it if I knew in the long run that I would be credited for the points that I am owed and I can redeem them in time to get the gift cards to make purchases for Christmas. But I dont feel like this is going to work out. I feel like this company has cheated me, lied to me and has completely ripped me off. I feel like both Overstock.com as well as MyPoints.com have been dishonest companies in this situation.

Maybe here's hoping that someone up high in one of these companies will hear my plea for help, maybe I just needed to vent, who knows. All I can say though is that it doesn't feel too good when you try and do all that you can to make the most of your money and seems to be impossible even after following all the steps.

With our faltering economy, what do you do to save money or even make a little bit somehow? How do you make the most of your purchases?

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